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Henderson Music Company FAQ

Below you will find the most common questions we receive and our answers.

If after reading our FAQ page, please contact us with any unanswered questions you may still have.

Quick reminder, our stores are open primarily by appointment only. Please contact the store manager you would like to visit so he can be there to open the store and give you a private showing.

How to purchase Kawai pianos from Henderson Music?

Due to “minimum advertised price” policies we must follow as an authorized Kawai dealer, we cannot show our actual price for Kawai pianos on our website! Call the closest store to you and find out just how low we can go on your new Kawai piano.

How has COVID-19 affected Henderson Music?

We had to change our business model like many other businesses. Henderson Music decided it would be best to primarily operate by appointment only for the health and safety of our store managers and clients.

We’re ready to schedule your private showing right now!

Does Henderson Music offer piano lessons?

We have in the past but do not have plans to offer piano lessons again. We love selling pianos and are piano experts. If you are having trouble finding a piano teacher that is a good fit for you, feel free to contact us and we can give you some names and numbers to call.

Will the COVID-19 sale end soon?

Our COVID-19 sale is subject to end at any time. We expect to remove the sale pricing from all products once things get more “back to normal.”

Does Henderson Music sell new pianos?

Yes, we sell brand new pianos along with pre-owned and restored pianos.  We are an authorized dealer for nearly every major piano manufacturer.  We’ve been doing this since 1963 after all!

Can pianos be shipped?

Yes, pianos can be shipped. We have numerous years of experience working with piano moving companies. If you are not located near one of our stores and would like us to ship a piano in our inventory to you, we can arrange for the shipping of your piano. The cost of shipping is the client’s responsibility.

All of our store managers are experienced, passionate, and knowledgeable when it comes to pianos. We are happy to help you whether you bought your piano from us or not.

Do you still have an unanswered question?


Contact Henderson Music

Let's talk pianos! Call the store closest to you to speak with that store's manager. You can also email us or complete the contact form and we will reach out to you.

Closest Store

Store hours vary by location. Get the specific information for your local Henderson Music store.

Cincinnati | Lexington | Louisville | Erlanger, KY (NKY)

Private Showings Available

Schedule your private showing today!

For best service, please schedule a private showing.


Cincinnati Area

Call Gio (513) 477-2224

Erlanger Area

Call Brian (859) 802-8030

Lexington Area

Call Mike (859) 338-0542

Louisville Area

Call Bob (502) 365-3680

Email Henderson Music

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